Important Announcement

1. Use HTTP, Not HTTPS

If you have problem reaching the support pages, it is likely because the browser is automatically set to https.
Please note that the legacy support pages can only work with http:// and not with https:// .
To gain access to the pages, just manually change https:// to http://

2. New Product Support Website

We are excited to announce the launch of our new product support website! For all your support needs, please visit: ELID Support(external link)

Thank you for your attention and cooperation!


Welcome to this Support Web Site for ELID Distribution Products Division (DPD).

If you are a reseller of ELID products, then you have come to the right site.

Image What does this site offer?

1. Sales and marketing information

    1. Brochures, catalogs, posters, Product Powerpoint slides, Product features specifications, video presentation etc

2. Technical support information

    1. Technical/User manuals, Wiring diagrams, firmware download, software download, Engineering change notes, Errata etc

Image What next?

  1. The first step is to register. Click on the "Register" button located at top right hand corner of this page. Fill in the information requested, including the PASSCODE. You can get the passcode from an ELID representative, or you can write to dpdservice at elid.com and ask for the passcode.
  2. Wait for confirmation email from dpdservice at elid.com. After you have clicked the acceptance link, your registration is complete and you can gain access to this website.
  3. If you do not receive the above confirmation email within 24 hours, please write an email to dpdservice at elid.com
  4. If you have been a Tiki-support user, you cannot use your previous password on this new site. A fresh registration is required.
  5. If you are a visitor, and only interested in general information on Elid products, then you should visit our product information website. http://www.elid.com/index.php/products(external link).
  6. Our email contact is dpdservice at elid.com.

After successful log-in

Once you have registered, and can log into this support website, menus will appear on the top left hand corner. Click on the menu to gain access to the information you want.


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