Effective Date: 1st January 2025

 

Welcome to ELID.com.

Your privacy is important to us. This Privacy Policy explains how ELID Sdn Bhd (“ELID”, “we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit our website and use our services.

 

By accessing or using our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

We may collect the following types of information:

· Personal Information:

When you contact us, request information, or use our services, we may collect personal data such as your name, company name, email address, phone number, and mailing address.

· Technical Information:

We collect information automatically when you interact with our website, including your IP address, browser type, device information, pages visited, and time spent on our site.

· Cookies and Tracking Technologies:

Our website uses cookies and similar technologies to enhance your browsing experience and collect data about your interactions with the site.

 

2. How We Use Your Information

 

We use the information we collect for purposes including:

· Responding to your inquiries and providing customer support

· Processing your requests for product information, quotations, or service proposals

· Improving our website, products, and services

· Sending you updates about our products, promotions, events, and company news (only if you opt-in)

· Fulfilling our legal and contractual obligations

 

3. Sharing of Information

 

We do not sell or rent your personal data.

We may share your information with:

· Our authorized partners, service providers, and contractors who assist in our operations (e.g., installation and maintenance teams, marketing service providers)

· Relevant regulatory or legal authorities if required by law, court order, or to protect our legal rights

 

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

 

4. Data Security

 

We take reasonable technical and organizational measures to safeguard your personal information against loss, misuse, or unauthorized access.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

 

5. Your Rights and Choices

 

You have rights over your personal information, including the right to:

· Access, correct, or update your personal data

· Withdraw your consent for marketing communications at any time

· Request deletion of your personal information (subject to applicable law and legitimate business needs)

 

To exercise these rights, please contact us at: hello@elid.com

 

6. Cookies Policy

 

Our website uses cookies to enhance your browsing experience.

You may choose to disable cookies through your browser settings, but this may affect the functionality of certain parts of our website.

 

7. Third-Party Links

 

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of such websites.

We encourage you to read the privacy policies of any third-party sites you visit.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

The updated version will be posted on this page with the effective date.

 

9. Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact:

 

ELID Sdn Bhd

19, Jalan 51A/223, Petaling Jaya

56100, Selangor, Malaysia

Email: hello@elid.com

Phone: +603-7960 9695

WhatsApp: +60 11-5763 1131